Job description
Job Description:
Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.
What will you be doing
1.Provide help and advice to customers using DrinkPrime's protocols or services;
2. Communicate courteously with customers;
3. Handle customer complaints/inquiries or requests;
4. Keep accurate records of discussions or correspondence with customers;
5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
6. Finding ways to measure customer satisfaction and improve services.
What we need in you..
1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.
2. Experienced in Calls & Emails
3. Good to have chat experience (Optional)
4. Excellent English communication skills
5. Strong sense of customer empathy
6. Creativity and a good sense of humour will be an added advantage
Job Type: Full-time
Pay: ₹250,000.00 - ₹350,000.00 per year