Job Title: Customer Support Executive
Location: Bhopal
Job Type: Full-Time
Experience Required: 1–3 years in customer service or support roles
Industry: Agriculture, E-commerce, IT, etc.
Job Overview:
We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The role involves handling customer queries, resolving issues, and ensuring customer satisfaction by providing timely and effective support. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first mindset.
Roles and Responsibilities:
- Handle customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and company policies
- Resolve customer complaints effectively and escalate complex issues when necessary
- Maintain customer records and document interactions in the system
- Follow up with customers to ensure their issues are resolved and they are satisfied
- Collaborate with internal teams such as sales, technical, and operations to resolve customer needs
- Maintain a high level of professionalism and empathy while dealing with customers
- Meet performance targets such as response time, resolution time, and customer satisfaction score
Required Skills and Qualifications:
- Bachelor’s degree or equivalent qualification
- 1–3 years of experience in customer support or service roles
- Strong verbal and written communication skills
- Good problem-solving and conflict resolution ability
- Proficiency in MS Office and CRM software is a plus
- Ability to multitask and work under pressure
- Positive attitude with strong interpersonal skills
Preferred Skills:
- Experience in [specific industry, e.g., agriculture, e-commerce, IT] customer support
- Fluency in multiple languages will be an advantage
- Language preferable Telugu
What We Offer:
- Competitive salary package
- Training and skill development opportunities
- Friendly and supportive work environment
- Career growth opportunities
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Speak with the employer
+91 6232179770
