COMPANY NAME- VAANI INFOSYSTEMS PVT LTD
Process name-PayU
Working days- 6 days working
Job Title: Customer Support Executive (Chat Process)
Location: Sector-18, Gurgoan
Department: Customer Service
Immediate joiner
Key Responsibilities:
- Respond to customer queries regarding financial services (e.g., digital payments, banking solutions) via live chat in a prompt and professional manner.
- Provide assistance with account issues, transaction disputes, loan applications, payment queries, and other FinTech-related inquiries.
- Troubleshoot and resolve issues related to digital platforms, payment gateways, and online transactions.
- Escalate complex technical or financial issues to specialized teams for resolution.
- Document customer interactions and update records in the CRM system, ensuring accurate and timely information is recorded.
- Stay informed on the latest financial regulations, digital payment trends, and the company’s evolving financial products and services.
- Handle multiple chat sessions simultaneously, maintaining a high level of service and accuracy.
- Assist customers with financial advice on product use, ensuring compliance with industry regulations.
- Provide feedback to the product and development teams to help improve the customer experience.
Skills & Qualifications:
- Education: Bachelor’s degree in Finance, Business Administration, or a related field (preferred).
- Experience: 1-2 years of customer support experience in the FinTech or financial services industry with chat support or blended experience preferred .
- Skills:
- Excellent written communication and active listening skills.
- Strong knowledge of financial products such as banking services, digital wallets, payment gateways etc.
- Ability to handle sensitive financial data with confidentiality.
- Problem-solving skills with attention to detail.
- Familiarity with CRM systems and live chat platforms.
- Understanding of financial compliance, security protocols, and fraud prevention (a plus).
- Ability to work efficiently under pressure in a fast-paced environment.
Note:Immediate joiners preferred.
For more information call on 9289223462
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
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