Job Type: Full-time
Role: Customer Service Associate – International Voice Process
Shift: Night Shift (aligned with US Time Zones)
Experienced Candidates: ₹3,20,000 LPA + ₹79,000 Variable Shift Allowance (VSA)
Freshers: ₹2,54,640 LPA + ₹70,360 Variable Shift Allowance (VSA)
Roles and responsibilities:
- Handle inbound/outbound calls for US healthcare customers.
- Assist with claims, billing, insurance, and benefits queries.
- Maintain professionalism and empathy on calls.
- Escalate complex cases when required.
- Meet call quality, resolution, and customer satisfaction targets.
Eligibility Criteria
- Education: Graduate in any stream (recent pass-outs preferred)
- Freshers and candidates with 1 yr of exp in Support roles are preferred.
Job Type: Full-time
Pay: ₹255,000.00 - ₹320,000.00 per year
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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