Respond to customer inquiries via phone, email, and chat promptly and professionally Resolve customer issues efficiently, escalating to higher levels when necessary Maintain a high level of product and service knowledge to assist customers effectively Document customer interactions and feedback accurately in the CRM system Collaborate with team members and other departments to ensure consistent customer service Identify trends in customer inquiries and suggest improvements to processes and products Provide feedback to management on areas of improvement for the customer support function
Job Types: Full-time, Fresher
Pay: ₹19,391.02 - ₹32,540.94 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
Language:
- Tamil (Preferred)
Work Location: In person
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