- Providing accurate information about products or services and guiding customers in making informed decisions.
- Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
- Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
- Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
- Escalating complex issues to higher authorities when necessary and following up on resolutions.
- Maintaining detailed and accurate records of customer interactions and inquiries
- Proficient in English and Hindi is a must.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
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