Customer service support - Help desk

We are looking for Customer service/support (NON - IT) people with this experience and some basic knowledge of HTML/CSS and Database would be perfect.

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Inform customers about IT products and services.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with customers to ensure satisfactory service.

 Answers incoming customer telephone calls in a courteous and professional manner.

 Assists customers/end users with questions on product installation, usage, and implementation.

 Responds to and investigates customer/end user inquiries, concerns, and issues via phone, mail, and e-mail in a timely and courteous manner.

 Answers customer inquiries and provides appropriate technical and/or product-related information.

 Researches and resolves customer complaints.

 Effectively communicates customer issues and concerns to all applicable internal staff members.  Organizes and maintains file system; files correspondence and other records.

Experienced in stakeholder management, client interaction and strategic planning,

looking for an opportunity to re-enter the workforce to leverage my expertise to drive operational

excellence and achieve key business objectives in a dynamic corporate environment.

Responsibilities:

 Allocating resources and SMEs

 Delegating responsibilities to Offshore resources and Onsite SMEs

 Monitoring and Reporting the Projects

 Attending Project Workshops and Project Review meeting

 Resolving Issues and Queries from both the client and the offshore

 Attending Walkthroughs for all the deliverables

 Preparation of Weekly Status Report for all the stakeholders

Responsibilities:

 Analysis. Produce Technical Design, Build elements and Review

 Monitoring and Reporting the Projects

 Coordination of the successful simultaneous development/testing of multiple projects

 Delegating responsibilities and designing time schedules

 Review of Design and Build Deliverables

 Resolving Issues and Queries

 Conducting Walkthroughs with the client

 Preparation of Weekly Status Report for all the stake holders

Responsibilities

 Analysis. Produce Technical Design documents and Build elements

 Coordinated the project between offshore and onshore.

 Mentored and guided the Junior Team Members

 Review of Build/Unit Test deliverables

 Conducting walkthroughs with the clients

 Queries and Issues Resolving.

Job Types: Full-time, Permanent

Pay: From ₹28,000.00 per month

Shift:

• Day shift
• Fixed shift

Work Days:

• Monday to Friday

Experience:

• total work: 4 years (Preferred)

Work Location: In person