Customer Service Representative
Location: Goa (or Remote) | Type: Full-time
About Us:
Limestays offers handpicked villas, apartments & homestays across Goa, ensuring hassle-free and memorable stays for our guests.
Role Overview:
We’re looking for a Customer Service Representative to handle guest inquiries, resolve issues, and provide seamless support before, during, and after their stay.
Responsibilities:
- Respond promptly to guest inquiries via phone, email, WhatsApp & social media.
- Assist with reservations, booking modifications, cancellations, and general queries.
- Handle complaints or issues with professionalism, providing quick resolutions.
- Coordinate with operations, housekeeping, and guest relations teams to fulfill requests.
- Maintain accurate records of guest interactions and feedback.
- Promote Limestays services and ensure every guest has a smooth experience.
Requirements:
- 0–2 years of experience in customer service or hospitality (freshers welcome).
- Excellent verbal & written communication skills.
- Strong problem-solving ability and guest-first attitude.
- Comfortable with multitasking and using CRM/booking tools.
- Willingness to work flexible hours, weekends, and holidays.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
Ability to commute/relocate:
- Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Location:
- Goa, Goa (Preferred)
Work Location: In person
Speak with the employer
+91 9967336196
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