Job Title: Customer Service Representative (Blended Process: 90% Voice & 10% Email/Chat)
Location: [Malad West, Mumbai]
Job Type: Full-Time
Shift: US based (Night Shift-: 5:30 PM-2:30 AM)
Job Summary:
We are seeking a dynamic and customer-focused Customer Service Representative to join our team in a blended process role. The ideal candidate will deliver exceptional service through phone, email, and chat, ensuring a seamless customer experience. This role requires excellent communication skills, multitasking ability, and a commitment to customer satisfaction.
Key Responsibilities:
- Provide outstanding service to customers via phone (voice), email, and chat channels.
- Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
- Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
- Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
- Accurately document customer interactions and follow established procedures for escalation or resolution.
Qualifications:
- Minimum 2 years of international voice process experience is mandatory!
- Fluent in English with a strong command of verbal and written communication.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Ability to work effectively during night shifts.
- Proficiency in handling both voice and written interaction channels.
Preferred Skills:
- Previous experience in the insurance industry or a similar field is highly desirable.
- Familiarity with CRM tools and ticketing systems.
- Strong problem-solving and multitasking abilities.
What We Offer:
- A dynamic work environment with opportunities for professional growth.
- 5-day workweek, promoting work-life balance!
- Supportive team culture that values collaboration and innovation.
Job Type: Full-time
Pay: Up to ₹500,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Ability to commute/relocate:
- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Language:
- English (Preferred)
Location:
- Malad, Mumbai, Maharashtra (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
