We are looking for a motivated and dedicated Customer Support executive to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service.
Key Responsibilities:
- Handle Inbound Calls and Messages: Efficiently manage incoming customer calls and messages, ensuring high-quality service and satisfaction.
- Resolve Customer Issues: Identify and address customer concerns in a prompt and accurate manner, maintaining a positive and friendly attitude.
- Provide Product Information: Assist customers by offering detailed information about products and services, guiding them to make informed decisions.
- Process Orders and Returns: Help customers place orders, process returns, and track shipments to ensure a smooth experience.
- Maintain Records: Accurately log all customer interactions, issues, and resolutions in the customer support system for future reference.
- Follow-Up: Conduct follow-up calls to ensure customer issues are resolved, and gather valuable feedback on their experience.
- Collaborate: Work closely with other departments to resolve complex issues and continuously improve the customer experience.
- Stay Informed: Keep yourself updated on product knowledge, company policies, and industry trends to provide accurate support and information.
Job Type: Full-time, Permanent
Location: Saki Naka, Andheri East
Schedule: Day shift
Salary: ₹20,000 - ₹25,000 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Experience:
- Total work experience: 1 year (Preferred)
If you are passionate about customer service, have a keen interest in helping others, and want to make a difference, we encourage you to apply! This position provides a great opportunity for growth and professional development in a supportive work environment.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
