Job description
Job Title: Customer Service Representative
Location: Bangalore, India
Experience Level: Minimum 1 year of experience (Post- Graduate Degree)
Department: Customer Service
About Us: We are a leading provider of branded merchandise and corporate gifting solutions, partnering with top global MNCs like IBM, Google, HP, and Apple to deliver end-to-end services. Our mission is to provide innovative and high-quality products that enhance brand value for our clients.
Role Overview: As a Customer Service Representative , your role will be to:
- Assign tickets using Freshdesk.
- Handle and prioritize tickets, ensuring timely resolution and follow-up with ASMs.
- Maintain clear and effective communication to resolve customer issues promptly.
- Provide customer details and support to warehouse personnel regarding orders and shipments.
- Ensure smooth operations through accurate and efficient communication.
- Handle calls and WhatsApp chats, addressing inquiries and ensuring a positive customer experience.
- Send the CZAT survey through Zoho and call the client who has not answered the survey.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Do you speak Hindi
- How many years of experience do you have with Freshdesk
Language:
- English (Required)
- Kannada (Required)
Work Location: In person
Speak with the employer
+91 8139892828
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