Job Objective:
To ensure a seamless customer experience by providing timely updates, resolving shipment-related issues, and acting as a bridge between clients and vendors.
Key Responsibilities:
- Customer Interaction:
- Handle incoming calls, emails, and messages from clients regarding shipments, delivery status, delays, and other queries.
- Provide accurate and timely information on consignment tracking.
- Order Coordination:
- Coordinate with dispatch, warehousing, and transportation teams to ensure timely pick-up and delivery of goods.
- Confirm order receipt and dispatch details with customers.
- Issue Resolution:
- Log, track, and resolve delivery issues, damages, or delays.
- Escalate unresolved problems to the operations or management team.
- CRM & Software Use:
- Use logistics management software or CRM systems to update customer data and shipment status.
- Customer Feedback & Relationship Building:
- Take feedback from customers to help improve service.
- Build long-term relationships with key clients through consistent communication.
Key Skills Required:
- Good communication (verbal and written) in English and local language
- Problem-solving attitude with patience and empathy
- Proficiency in MS Office (Excel, Word), CRM, and tracking systems
- Ability to handle pressure and multitask in a fast-paced environment
Qualifications:
- Graduate in any discipline
- 1–3 years of experience in customer service (preferably in logistics, courier, freight, or supply chain companies)
Contact: Please share your resume at [email protected]
Job Types: Full-time, Permanent
Pay: From ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English and Hindi (Required)
Work Location: In person
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