The Customer Relationship Executive will be responsible for building and maintaining strong relationships with customers, understanding their needs, resolving issues, and ensuring overall satisfaction. This role involves managing client communication, follow-ups, and support to promote customer loyalty and long-term business growth.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and messages to communicate with customers.
- Understand customer needs and provide relevant information about products or services.
- Manage customer accounts, ensuring accurate and updated records.
- Handle customer queries, complaints, and service requests in a timely and professional manner.
- Coordinate with internal departments (sales, operations, technical team) to resolve customer concerns.
- Follow up with customers to ensure satisfaction and maintain strong relationships.
- Collect customer feedback and report insights for service improvement.
- Support sales team in upselling and cross-selling when necessary.
- Maintain confidentiality of customer information and adhere to company policies.
Required Skills & Qualifications:
- Bachelor’s degree or equivalent (preferred but not mandatory).
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Basic computer knowledge
- Problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment.
- Positive attitude and customer-first approach.
Key Competencies:
- Active listening
- Professional etiquette
- Time management
- Adaptability and teamwork
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
नौकरी रिपोर्ट करें
