Job Title: Customer Escalations Support (Email and Chat)
Location: Mumbai
Experience Required: Minimum 2 years (email and chat support only)
Employment Type: Full-Time
Working Days: 5 Days a Week (Rotational Offs)
Shift Timing: 9 AM to 6 PM (1 Hour Break Included)
Number of Positions: 4
Salary: As per industry standards and experience
Responsibilities:
- Handle customer queries via email and chat
- Troubleshoot and resolve technical issues
- Provide step-by-step guidance to customers
- Maintain detailed records of interactions
- Escalate complex issues to internal teams
- Meet service levels for response and resolution
- Multilingual support is a plus (Italian, French, German, Spanish, Japanese)
Requirements:
- Minimum 2 years of experience in email and chat-based support
- Excellent written English communication skills
- Strong problem-solving skills and multitasking ability
- Experience in ISP or telecom domain preferred
- Ability to remain calm and professional under pressure
Why Join Us:
- Work with a global brand authority agency (CMMI Level 5)
- Exposure to international clients
- Skill development and cross-project experience
- Health insurance cover
- Performance-based incentives
- Travel allowance and attendance bonus
- Open and collaborative work culture
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
Speak with the employer
+91 9096944128
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