Key Responsibilities:
•Respond promptly to customer inquiries via phone, email, chat, or social media.
•Identify and assess customers' needs to achieve satisfaction.
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
.•Provide feedback on the efficiency of the customer service process
Required Skills & Qualifications:
•Bachelor's degree in any discipline (preferred).
•Strong phone contact handling skills and active listening.
•Excellent communication and presentation skills.
•Prior experience in customer service or support roles is an advantage
. Preferred Qualifications:
- Both fresher and experienced candidates can apply for this customer service role.
•Experience in telecom, BPO, and Telesales industries is a plus.
•Fluency in English and Hindi
Send CV: [email protected]
Contact No.- 9430049665
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹31,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you Ok with Customer Service?
Education:
- Bachelor's (Required)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
