As a Customer Care Representative, you'll be the friendly and helpful voice of our company, making sure every customer feels valued and understood. You'll play a key role in building strong relationships by providing excellent support and solving problems with a positive attitude. We're looking for someone who genuinely enjoys helping people and can make a real difference in their day.
Key Responsibilities:
- Be the first point of contact for customers, answering questions, providing information, and guiding them through our services or products.
- Listen carefully to customer issues, troubleshoot problems, and find effective solutions to ensure their satisfaction.
- Clearly explain complex information in an easy-to-understand way, whether through phone, email, or chat.
- Accurately document customer interactions and details in our system.
- Work closely with colleagues and other departments to address customer needs and improve overall service.
Required Skills
- You're a great listener and can speak and write clearly
- Comfortable using computer systems and software to manage customer interactions.
- You genuinely enjoy helping people and are committed to providing outstanding service
- You're good at figuring things out and finding solutions to challenges
- You can handle difficult situations with a calm and professional demeanor.
Work Model & Benefits
- Afternoon Shift
- Sat and Sun weekly off
- Hybrid job: 2 days in office, 3 days WFH
- Freshers are welcome
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹30,000.00 per month
Application Question(s):
- Do you have your own laptop?
- Are you comfortable working from our JP Nagar 4th Phase office?
- Would you be open to occasional Outstation or International business travel?
- Do you have a passport?
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