Required skills
To excel as a Customer Support Officer, several key skills are essential:
- Communication Skills: Strong verbal and written communication abilities are crucial for interacting effectively with customers and colleagues.
- Problem-Solving Skills: The ability to think critically and find solutions to customer issues promptly.
- Patience and Empathy: Demonstrating patience and empathy is vital for managing difficult situations and providing excellent customer service.
- Attention to Detail: Ensuring accuracy in record-keeping and communication is important for maintaining trust and reliability.
- Multitasking Abilities: The capability to handle multiple inquiries and tasks simultaneously without compromising quality.
- Technical Proficiency: Familiarity with customer service software, databases, and tools.
- Time Management: Efficiently managing one's time to balance various responsibilities and meet performance targets.
- Team Collaboration: Working well within a team and coordinating efforts with other departments for a seamless customer experience.
- Learning Agility: The ability to quickly adapt to new information, tools, and processes, given the evolving nature of customer service roles.
- Positive Attitude: Maintaining a positive attitude, especially in challenging situations, to provide a pleasant customer experience.
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Job Type: Full-time
Pay: ₹20,000.00 - ₹27,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- Bachelor's (Preferred)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
Speak with the employer
+91 8921022513
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