Key Responsibilities
- Handle customer queries via phone, email, WhatsApp, and live chat in a prompt and professional manner.
- Assist customers with order tracking, returns, exchanges, and refunds.
- Resolve product-related queries by coordinating with internal teams (warehouse, logistics, product team).
- Maintain a polite, positive, and solution-oriented tone in all communications.
- Follow up on customer issues until resolution, ensuring 100% customer satisfaction.
- Log all interactions in the CRM system and keep customer records updated.
- Identify common customer concerns and share feedback with the marketing and operations teams to improve processes.
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
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