Key Responsibilities:
- Manage guest inquiries via phone, email, and front desk support.
- Handle reservations, cancellations, and booking modifications efficiently.
- Address guest complaints and escalate issues when required.
- Coordinate with front office, housekeeping, and F&B teams for smooth operations.
- Maintain guest records and ensure high levels of service satisfaction.
- Support in promoting hotel services, offers, and packages.
Qualifications & Skills:
- Graduate / Diploma in Hotel Management or related field preferred.
- Prior experience in hotel customer service / front office desirable.
- Excellent communication and interpersonal skills.
- Problem-solving attitude with patience and professionalism.
- Proficiency in MS Office; knowledge of PMS/CRM systems is an advantage.
- Flexibility to work in shifts.
Job Type: Full-time
Pay: ₹9,501.88 - ₹20,000.00 per month
Work Location: In person
Speak with the employer
+91 8057129308
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