Key Responsibilities:
- Handle customer queries with professionalism and empathy.
- Provide timely resolutions by understanding problems thoroughly and offering effective solutions.
- Manage customer interactions through CRM tools (preferably Limechat).
- Collaborate with internal teams to escalate and resolve issues when needed.
- Maintain accurate records of customer interactions and feedback.
Requirements:
- Fluent in English (spoken & written) with excellent communication skills.
- Strong problem-solving and analytical ability.
- Prior experience in Customer Support / CRM tools (Limechat preferred).
- Ability to remain patient, polite, and proactive while handling difficult situations.
- Quick learner, adaptable, and solution-oriented mindset.
Preferred Qualities:
- Prior experience in fashion, e-commerce, or D2C customer service.
- Ability to multi-task and manage multiple conversations at once.
- Tech-savvy with knowledge of chatbots and automated support systems.
Job Type: Full-time
Pay: ₹10,318.31 - ₹15,000.00 per month
Work Location: In person
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