Key Responsibilities:
- Respond promptly to customer emails in a clear, accurate, and courteous manner
- Understand customer concerns and provide appropriate solutions or escalate when necessary
- Maintain detailed records of customer interactions using CRM tools
- Follow standard operating procedures and company policies
- Coordinate with internal departments (e.g., operations, technical team) for issue resolution
- Achieve daily response targets and ensure high levels of customer satisfaction
Requirements:
- Excellent written and verbal communication skills in English
- Good email drafting and comprehension abilities
- Strong problem-solving skills and attention to detail
- Basic computer proficiency and typing speed
- Prior experience in customer support or email handling preferred (0–2 years)
- Graduate in any discipline
Job Type: Full-time
Pay: ₹139,180.84 - ₹200,000.00 per year
Benefits:
- Provident Fund
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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