- Manage and update the CRM database accurately and regularly.
- Monitor customer interactions and ensure all information is logged in the CRM system.
- Assist in planning and executing CRM campaigns to improve customer engagement and retention.
- Generate CRM reports and dashboards for management review.
- Identify customer trends, preferences, and feedback for continuous improvement.
- Coordinate with sales, marketing, and customer service teams to enhance customer satisfaction.
- Ensure timely resolution of customer queries and follow-ups through CRM.
- Maintain data integrity, security, and compliance with company policies.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
- Work from home
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