Conversion Advisor - Customer Onboarding

Coventry University Group is a global education group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them.

Coventry University Recruitment & Admissions (CURA) lives and breathes a passion for finding, enrolling and assisting students to earn a transformational Coventry University degree at one of our campuses. Our reputation for success, innovation and customer focus has significantly grown our student numbers over recent years. We’re now expanding the team to build on this success and to lead the charge as the study abroad market evolves at pace.

Are you a confident communicator with an instinct for sales and a passion for education? We’re looking for Customer Onboarding Advisors to join our growing high-performing global contact centre team, where you’ll play a crucial role in converting applicants into enrolled students. Through proactive one-to-one support via phone, email and live chat, you’ll guide prospective students through the admissions process - answering questions, overcoming issues and delivering compelling messages to drive the applicant through their journey. This is your opportunity to influence life-changing decisions while contributing directly to ambitious enrolment targets.

If you have experience in telesales, customer service or contact centre environments and thrive in performance-driven roles, this is the opportunity to showcase your skills. You’ll be expected to hit productivity targets, use tools like Salesforce to manage contacts and identify opportunities for conversion. With a strong “sales through service” mindset, every interaction will count towards building trust, resolving doubts and driving enrolments

We are looking for a passionate, results-driven candidate who can work to challenging Key Performance Indicators within a contact centre environment.

You will be able to communicate proficiently in English both verbally and written.

You will have a sales mindset, and be able to build a rapport with customers and identify opportunities to convert interest into sales (enrolments) with the ability to understand complex information and be able to explain it to customers in a way they can understand.