Control Room Operator

Roles & Responsibilities

• 1. Professional Appearance Maintain a smart appearance and adhere to grooming standards at all times.
• Checklist & Email Communication Use checklists to ensure tasks are completed accurately and efficiently. Communicate promptly and effectively through email with relevant stakeholders.
• Complaint Tracker Maintenance Maintain a tracker for electronic security system complaints. Record details of complaints, actions taken, and resolutions.
• Vendor Coordination Coordinate with security systems vendors (Saini, Tyco, MIPL, Boon Edam) for newinstallations, repairs, and planned preventive maintenance (PPM). Follow up with vendors to ensure timely resolution of issues.
• Coordination with Other Vendors Collaborate with Lantro, Cisco, JLL vendors for tasks under their purview. Ensure seamless communication and coordination for effective outcomes.
• Daily CCTV Snapshot Sharing  Provide daily snapshots of CCTV functionality to BM/DBM.  Maintain a routine of sharing snapshots for monitoring purposes.
• Project Work Coordination  Coordinate project work for new CCTV and ACS installations.  Ensure projects are executed smoothly, meeting established timelines.
• Branch Access Entry Approval  Coordinate and approve branch access entries as required.  Ensure only authorized personnel have access to the premises.
• Quarterly PPM Assignment  Assign quarterly Planned Preventive Maintenance (PPM) activities for security systemsequipment.  Ensure timely completion of PPM tasks. .
• Service/PPM Report Maintenance  Maintain comprehensive service/PPM reports for all vendors.  Keep records of services performed, repairs, and maintenance activities.
• Weekly Highlights and PS Data  Compile and send weekly highlights and PS data to management.  Provide concise and informative summaries for management review.
• Daily CCTV Recording Status  Monitor and report the daily status of CCTV recording. Ensure CCTV systems are functioning properly and recording as expected.
• CCTV Footage Requests  Process CCTV footage requests from SPOCs with prior approval from line managers.  Share requested footage with certified SPOCs as necessary.
• OBA ATMs Alerts Data  Maintain data on OBA (Off-Site ATMs) alerts on a daily basis.  Monitor and record alerts for necessary actions.
• Online Bank SPOC Support  Assist Online Bank SPOCs with queries related to CCTV functioning or redressal.  Provide necessary information and support promptly.
• Vendor Coordination  Coordinate with internal and external vendors for smooth operations.  Ensure effective communication for timely resolutions.
• Branch Camera Working Status  Verify and report branch camera working status to BM/DBM.  Ensure CCTV views and resolution meet CLIENT requirements.
• IDS SPOCs Re-certification  Facilitate the re-certification of PAN India Branches IDS SPOCs.  Ensure SPOCs are updated and qualified for their roles.
• BM/DBM CCTV Login Re-certification  Monitor BM/DBM CCTV logins and conduct re-certification as needed.  Ensure authorized access and proper login procedures.
• CCTV Camera Password Re-certification  Conduct yearly re-certification of PAN India CCTV camera passwords.  Enhance security by regularly updating and maintaining passwords.
• Adhoc Report Requests  Provide support for any adhoc report requests from staff.  Respond promptly and deliver accurate reports as required.

Contact details:

Ms. Anisha Shah - HR Dept.

MOB: 8790175648/9920775114

Please share your resumes on [email protected] OR [email protected]

Web-site: www.sainisystem.com

Address: Saini Electronics Security Systems

B' Wing -008, 1st Floor, Narayan Plaza, Landmark, Hotel Elvis inn,

Next to Boomerang Building Gate No. 1,

Chandivali, Mumbai - 400072.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person