Responsibilities:
- Provide real-time assistance to customers through our chat platform.
- Resolve customer inquiries, issues, and concerns promptly and professionally.
- Utilize product knowledge to guide customers in making informed decisions.
- Collaborate with other teams to address and escalate complex issues.
- Maintain accurate and detailed records of customer interactions.
Requirements:
- Proven experience in customer service or chat support.
- Strong written and verbal communication skills with excellent grammar and spelling.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Empathetic and patient demeanour with a focus on customer satisfaction.
- Ability to work flexible hours based on business needs.
Job Type: Full-time
Pay: ₹10,000.00 - ₹30,000.00 per month
Application Question(s):
- How many months or years of experience do you have in this field?
- Are you fluent in English and Hindi (spoken and written)?
- Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools?
- How many customer interactions (calls or chats) have you handled per day on average?
- Do you have professional experience in chat support?
- Have you maintained chat logs and customer records before?
Education:
- Bachelor's (Required)
Experience:
- Customer support: 1 year (Required)
Location:
- Mohali, Punjab (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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