Job Title:
Process Associate / Customer Support Associate /
Job Summary:
The Process Associate is responsible for handling assigned tasks within a BPO environment, ensuring efficient and accurate processing of customer or client requests. This role may involve voice (inbound/outbound calls) or non-voice (email, chat, data processing) interactions. The ideal candidate delivers high-quality service, adheres to defined service levels, and maintains excellent client satisfaction.
Key Responsibilities:
- Handle customer/client interactions through phone or email.
- Process transactions as per defined guidelines and standard operating procedures.
- Meet productivity and quality targets consistently.
- Work collaboratively with team members and supervisors to resolve complex issues.
- Ensure data confidentiality and comply with company policies and client-specific regulations.
Required Skills & Qualifications:
- Strong communication skills (verbal and written).
- Ability to work in a high-pressure, fast-paced environment.
- Attention to detail and accuracy in data handling.
- Basic computer skills (MS Office, CRM tools, etc.).
- Problem-solving attitude and customer-first approach.
- Willingness to work in rotational shifts (if applicable).
- [Preferred] Previous BPO/customer service experience.
Educational Qualifications:
- Minimum: High School Diploma or equivalent
- Preferred: Bachelor’s degree in any field
Job Types:
Full-time
Shift:
Day
Job Type: Full-time
Pay: ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
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