Position: BPO Executive
Job Type: Full Time
Job Summary: We are seeking a dedicated and enthusiastic BPO executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing solutions to customer issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Customer Service: Handle inbound and outbound calls, emails, and chats from customers. Address customer inquiries and complaints, and provide information about products and services.
- Problem resolution: resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.
- Data Entry: accurately input and update customer information in the database.
- Follow-Up: Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Quality Assurance: Maintain quality standards by adhering to company policies and procedures. Ensure compliance with regulatory requirements.
- Team Collaboration: Work closely with team members and supervisors to achieve individual and team targets.
- Reporting: Prepare and maintain reports on customer interactions, feedback, and issue resolutions.
Qualifications:
- Education: high school diploma or equivalent. A degree in any discipline is preferred.
- Experience: 0-1 years of experience in a customer service or call center environment.
- Communication Skills: Excellent verbal and written communication skills in [language(s) required].
- Technical skills: proficiency in using computer systems.
- Problem-Solving: Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
- Interpersonal Skills: Ability to build rapport with customers and work effectively in a team environment.
- Adaptability: Flexibility to work in shifts, including weekends and holidays if required.
Preferred Skills:
- Experience with [specific software or tools used in your BPO].
- Knowledge of industry-specific knowledge, e.g., healthcare, finance, etc.
- Multilingual abilities.
Note : Only for interested candidates
: Freshers can also apply
: Only for boys
Job Types: Full-time, Permanent
Schedule:
- UK shift
Supplemental Pay:
- Performance bonus
Language:
- English (Preferred)
Work Location: On Site
Job Types: Full-time, Permanent, Fresher
Schedule:
- UK shift
Supplemental Pay:
- Performance bonus
Language:
- English (Required)
Work Location: In person
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