Billing Specialist - Order Management (Remote)

What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities

• Must be ready to support US working hours; 8:30pm IST to 5:30am IST
• Review, validate, and process customer contracts in CPQ/SFDC system.
• Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled.
• Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
• Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams.
• Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules.
• Validate or escalate exceptions and customization requests.
• Work in SFDC, CPQ, Netsuite, Wrike, Zendesk.
• Help with system limitations and/or issues.
• Respond to customer queries and cancellation requests.
• Help with customer vendor forms.
• Provide coverage and support to the other members of the billing team when required.
• Other ad-hoc duties as assigned.

Qualification Requirements

• Bachelor’s degree in Business, Finance, Accounting or related
• 1+ years of relevant experience
• Fluent in verbal and written English
• Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc
• Strong organizational skills and self-motivation, ability to work both independently as well as part of a team.
• Great attention to detail and the ability to see the bigger picture at the same time
• Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines.
• Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
• Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Tools you will use

• NetSuite/Oracle
• Salesforce CPQ  
• Microsoft Suites (Word & Excel)
• Wrike Management tool
• ZenDesk ticketing system
• RingDNA

Perks of working at Wrike

• 10 days of National and Festival Holidays per year
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Night shift allowance
• This position is available remote in Bangalore only 

Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. 

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Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.