Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
IT Operations and Application Support
Develop and maintain IT Configuration Management practices and methodologies
Manage server patching for operating systems and middleware, ensuring timely updates through coordination with IT teams
Plan, schedule, and execute vulnerability remediation using Qualys
Administer configuration and asset management tools, ensuring CMDB data accuracy and integrity
Collaborate with Infrastructure teams to gather and support evolving technical requirements
Monitor and report unauthorized changes to configuration items
Governance, Risk, and ComplianceParticipate in internal and external audits and address audit findings for assigned applications
Ensure compliance with Identity and Access Management and Data Privacy policies using appropriate tools
Conduct application risk assessments and maintain documentation related to privacy and security
Support operational resiliency planning, including disaster recovery strategies and service impact assessments
Serve as Application Technology Coordinator for assigned systems, ensuring ongoing compliance and data quality
Stakeholder and Vendor ManagementAct as a liaison between internal teams and external vendors to maintain high-quality service delivery
Coordinate with application owners and configuration item stakeholders to ensure service reliability
Assist with vendor risk reviews and track progress on remediation of identified issues
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
Must have a High School diploma or equivalent or relevant work experience
Preferred Qualifications
2 - 4 years of work experience
Background in SaaS applications
Experience with ServiceNow, especially in CMDB, CI management, reporting, and application criticality reviews
Proficiency in ITIL processes including Incident, Problem, Change, and Asset Management
Strong knowledge of security and data privacy regulations
Ability to manage multiple tasks effectively in a fast-paced, global environment
Excellent analytical, organizational, and troubleshooting skills
Strong interpersonal and communication skills
Justification
PTECH leadership is aligned with the ongoing consolidation of ATC support for SaaS applications and is actively proposing to scale this operational model across the broader Visa CIT organization. To effectively support this strategic shift and ensure sustainable delivery at scale, we have identified the need for a new position within the People and Applications organization.
As part of our comprehensive workforce planning, we have developed a long-term strategy to address global job level distribution within the organization. A key component of this strategy is to intentionally foster talent growth from the Senior Support and Associate levels, ultimately promoting a balanced and scalable organizational structure.
This proposed position will not only address a critical capability gap but will also support our broader objective of building a strong internal talent pipeline. It ensures we are well-positioned to meet current and future business needs across Visa CIT.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
