Role description
PMO Support Analyst – Enterprise PMO Project
We are seeking a highly efficient and proactive PMO Support Analyst to join our team. In this role, you will play a critical part in ensuring smooth operations and supporting various enterprise PMO activities. Your attention to detail and effective communication and management skills will contribute to the successful delivery of activities and efficient coordination between stakeholders.
Responsibilities
Project & Resource Management: Assess and review the need for changes in projects and their tasks, initiate processing in the system, and engage with HR teams for necessary updates.
Financial Analysis & Reporting: Retrieve financial data for analysis and reporting purposes; assist with budget changes as required.
Timesheet Management: Send timely reminder emails to users regarding timesheet submissions; generate and deliver an overview report of missing timesheets and address any queries or issues raised.
Data Processing & System Updates: Process resource reconciliation, HR data files, undeliverable emails, and timesheet files; assist in user testing activities and respond to emails and tickets.
Stakeholder Communication: Coordinate communications between stakeholders; manage and provide support for the shared mailbox, offering guidance and advice to users.
Training & Support: Provide communication and training on any system or product changes that may impact users; assist the Tech team in user testing activities.
Documentation & Reporting: Analyse report requirements and facilitate collaboration with the user to finalize decisions; perform cleanup tasks to ensure accuracy and relevance.
Process Improvement: Identify inefficiencies in processes and recommend improvements; stay updated on configuration setting changes and communicate them to relevant users.
Community Engagement: Manage the community site and maintain blog posts; manage distribution lists and ensure their accuracy and effectiveness.
Must-Have Skills
Educational Qualification: Bachelor's/Master’s degree.
Experience: Proven experience in a PMO or project support role, preferably within the financial services industry.
Technical Proficiency: Strong knowledge of project management principles and methodologies; familiarity with project management tools.
Analytical Skills: Exceptional attention to detail and the ability to analyse complex data accurately.
Communication Skills: Excellent communication and interpersonal skills.
Organizational Abilities: Strong organizational and multitasking abilities; ability to work effectively in a fast-paced and dynamic environment.
Software Proficiency: Proficiency in MS Office applications, particularly Excel.
Time Management: Ability to manage multiple tasks and deadlines efficiently.
Good-to-Have Skills
Project Management Methodologies: Knowledge of Agile, Scrum, or Waterfall methodologies.
Data Analysis Tools: Experience with data visualization tools like Tableau or Power BI.
Financial Management: Understanding of budgeting, forecasting, and financial reporting.
Collaboration Tools: Familiarity with collaboration tools such as Microsoft Teams or Slack.
Process Improvement: Knowledge of Lean or Six Sigma methodologies for process improvement.
Change Management: Understanding of principles of managing change within an organization.
Stakeholder Management: Ability to build and maintain relationships with stakeholders.
Training & Development: Experience in providing training and support to users.
Skills
Project Management,Enterprise Resource Planning,Stakeholder Management
