Company Description
Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Global Access Management – Revised Job Description
- Knowledge on ITIL tools like Service-Now & JIRA with good understanding on Service Catalog, Custom Request & automated approval workflows
- Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way
- Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On).
- Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)
- Knowledge of user administration, authentication methods, file & group permissions and domain policies. Understanding of concepts like RBAC (Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows
- Supporting user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.
- Knowledge on the GDPR compliance & Group Security Standards.
- System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- Creation/Support of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.
- Knowledge of various network resources available to users like shared drives, SharePoint etc.
- Basic knowledge on user account administration on windows & SQL servers
- Excellent Communication and presentation skills
- Understanding on JML processes like onboarding, move and offboarding users
- Support on audit requirements
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
