Description
About Norstella
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
- Citeline – accelerate the drug development cycle
- Evaluate – bring the right drugs to market
- MMIT – identify barrier to patient access
- Panalgo – turn data into insight faster
- The Dedham Group – think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.
As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
Responsibilities
- Execute AI product initiatives in alignment with the strategic roadmap defined by the Senior Director of AI Product Management, focusing on delivering value in GE HealthCare Global Service environments.
- Work closely with the AI Program Manager and Science & Technology Organization AI development team to bring new AI solutions to life.
- Collaborate with engineering, data science, UX, IT, and service teams to define technical product requirements, user stories, data requirements, systems integration planning and acceptance criteria for AI-powered features.
- Manage the product lifecycle for AI capabilities—from ideation and prototyping to validation, deployment, and continuous iteration.
- Translate service delivery and operational challenges into AI use cases that improve efficiency, reduce manual effort, and enhance decision support.
- Support regulatory and compliance efforts by ensuring AI features adhere to healthcare standards (e.g., HIPAA, FDA, GDPR) and responsible AI principles.
- Monitor AI model performance in production environments and coordinate with technical teams to improve accuracy, fairness, robustness, and explainability.
- Gather and analyze user and stakeholder feedback to inform product enhancements, refine use cases, and prioritize backlog items based on impact and feasibility.
- Contribute to go-to-market readiness by supporting internal documentation, training, and enablement activities that help commercial, and service teams understand and deliver AI capabilities.
- Assist in evaluating business impact of AI features by supporting business case development, tracking adoption metrics, user engagement, and service outcomes to inform future investment decisions.
Required Qualifications
- Bachelor’s degree in Engineering, AI, Data Science, or Business/Healthcare Technology Management
- At least 1-2 years of experience in product development, or product management in a data science role.
- Hands-on experience with AI tools and platforms
- Strong communication and collaboration skills, with the ability to work across technical and non-technical teams
- Strong written and verbal communication skills
The guiding principles for success at Norstella:
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Benefits:
- Health Insurance
- Provident Fund
- Reimbursement of Certification Expenses
- Gratuity
- 24x7 Health Desk
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
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