Are you passionate about creating exceptional meeting experiences? As a Conference Center Corporate Meeting Specialist (Lead), you'll be at the heart of our Conference Center Team, orchestrating seamless internal meetings and events. You'll be the single point of contact for clients, ensuring their needs are met with precision and care. Your role is pivotal in collaborating with event partners and supervising staff to deliver outstanding service, maximizing space utilization and client satisfaction.
Job Summary
As a Conference Center Corporate Meeting Specialist (Lead) within the Conference Center Team, you will manage internal meetings, serving as the single point of contact for clients. You will engage with event partners and supervise staff to deliver exceptional service. Your role is crucial in coordinating meetings and events, ensuring maximum space utilization and client satisfaction.
Job responsibilities:
- Coordinate meetings and events within the designated center, collaborating with catering, audio visual, and facilities teams.
- Meet and greet clients daily, providing personalized, high-touch customer service.
- Adhere to operational standards established for the Conference Center.
- Handle day-to-day challenges proactively and ensure maximum space utilization.
- Maintain a professional, flexible, "can-do" level of service.
- Participate in daily operations meetings and weekly reviews.
- Execute pre-conference and post-conference calls/meetings as applicable.
- Manage space issues and escalate unresolved issues to the manager.
- Cover reception desk functions, including answering calls and returning emails promptly.
- Master the usage of EMS (Event Management System) for reservations and reporting.
- Provide weekly/monthly reports, including MIS reports, event forecasts, and event history.
Required qualifications, capabilities, and skills:
- 5+ of experience in 5-star hotels, event planning, or food & beverage with high-touch customer service.
- Ability to manage guest experience and expectations with tact and diplomacy.
- Highly organized with the ability to multi-task and prioritize effectively.
- Working knowledge of audio-visual systems.
- Flexibility to thrive in a fast-paced, diverse environment.
- Proficiency in MS Office; knowledge of EMS booking system
- Willingness to work flexible shifts covering conference center hours and locations.
