Cover the GHS Cancellation line (inbound call process), where we help Tesco Dotcom stores in authorizing
cancellations and leading the store's capacity to take and deliver customer orders
In this job, I am accountable for:
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Identifying operational improvements and finding solutions by applying CI tools and techniques
- Responsible for completing tasks and transactions within agreed critical metrics
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- Delivering operational critical metrics at the encouraged quality and accuracy levels by adhering to the quality
framework
- Keeping self up to date with process change
- Provide support to Dotcom stores by taking calls for capping, cancellation, seasonal support and product off-sale
- Provide alternate solutions for GHS order cancellation
Key people and teams I work
People, budgets and other resources
with in and outside of Tesco:
I am accountable for in my job:
- Business People Partners - Bengaluru
NA
- In-store Dotcom Teams - Market
- GHS Office Teams - Bengaluru & Market
- In-store Picking (Technology) - Bengaluru & Market
- Transport,Tracking (Technology) - Bengaluru, Market
Operational skills relevant for this job:
Experience relevant for this job:
Basic MS Office - Excel,
- Any Graduate
Speed and Accuracy
Active Listening
English Speaking, Reading and Writing
Logical Thinking
CF Standard Role Code: OPS-CCH-IC1
You will need Associate - Colleague Help About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation
नौकरी रिपोर्ट करें