Overview
This role will include the functions like Share Dealing, Employee share plans operations, Registrations & transfer agency and Share Settlements. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance with procedure set for an activity. The role needs to work in rotational shifts starting at 3:30 AM for APAC and from 11.30 AM for EMEA.
Key Accountabilities and main responsibilities
Strategic Focus
- You’ll be working in the operations team supporting global markets. We are responsible for the correct and timely processing of transaction relating to transfer agency, registrations, static updation, employee share plans and settlement dealing. As a strong member of the team, you will work closely within the integrated value chain and our global / international interfaces.
- Knowledge of capital market products, equity, bonds, transfer agency is must.
- Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team’s goals, providing support and assisting other teams across the business as required
- Learn, maintain and update process knowledge and KOP.
- Responding to clients through agreed mode as per deadline
- Maintain relevant systems/data bases
- Help with preparation of client response, presentations, reporting as per business requirements.
- Understanding compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence as per the escalation matrix.
- Support and assist other team members as and when required
- Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
- Ensure that your individual targets and objectives are achieved
- Provide superior service, ensuring service and quality standards are met and to minimise re-work
- Living the values of the firm.
Operational Management
- Highlight if there is any instance with counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty.
- Ensure escalation matrix is followed in any such events or issues identified.
People Leadership
- Takes ownership of role, responsibilities and impact on the wider team
Governance & Risk
- Maintain level of accuracy
- Complete assigned task as per provided SLA.
Experience & Personal Attributes
- 0-2 years’ experience in Financial / Capital Markets, preferably in Transfer Agency operations with Basic Knowledge of Capital Markets / Financial Market product.
- A Bachelors or master’s degree in business Or Finance or Banking related discipline from a reputed College/University.
- Demonstrated high level of initiative, motivation, and organisational skills
- Analytical and problem-solving skills
- Effective oral and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment
- Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required
- Qualification in business/financial markets/law/securities industry desirable
- Accurately process, record, review, and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Performing Settlement and Reconciliation for the activity on the account.
- Adhere to procedural, regulatory & industry requirements
- Working knowledge of Microsoft Office programs (Outlook, Word, Excel, PP)
- Good communication skills – both written and oral
- Excellent attention to detail – “right first time”
- Good time management skills and the ability to work with support / guidance
- Demonstrates awareness of good customer service
- Ability to work as a team and under supervision. Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
- Demonstrates willingness for self-improvement and professional development
- Ability to work to tight deadlines and follow process where necessary
- Ability to maintain a high degree of accuracy and attention to detail
- Numerate and literate
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
India Hub is a central part of MUFG's transformation program, which has rapidly expanded over the past 5 years to nearly 1100+ employees, to provide services to our clients across two of our businesses. We have offices in Mumbai and Pune.
India Hub has allowed us to streamline our operations and forms one of our global centres of excellence. This has allowed us to focus our skillsets, innovate our current operations and create new capabilities for the future. The Hub has been designed to support flexible operations processing our three businesses - Retirement Solutions, Corporate Markets and Investor Services. In addition, our Global Functions team provide centralized expertise and support—like HR, Finance, and IT—to ensure consistency, efficiency, and strategic alignment across all business units.
At India Hub, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.
Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.
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