Here’s a professional Telecalling Job Role Description you can use for job listings, internal HR use, or training purposes:
Telecaller – Job Role
Position Summary:
A Telecaller is responsible for making outbound calls to potential or existing customers to inform them about products, services, or offers, resolve queries, and generate leads or sales. They serve as the voice of the company and play a key role in customer relationship management.
Key Responsibilities:
- Make outbound calls to customers and prospects from the provided database
- Inform and educate customers about products/services/offers
- Handle inbound queries and provide appropriate solutions
- Record customer details, feedback, and outcomes of conversations
- Follow up on leads and maintain customer engagement
- Meet daily/weekly/monthly targets for calls and conversions
- Build and maintain customer relationships
Skills & Qualifications:
- Minimum 10th/12th pass or equivalent
- Good verbal communication skills in local language, Hindi, and/or English
- Basic computer knowledge (MS Excel, CRM tools preferred)
- Polite, confident, and persuasive speaking ability
- Prior telecalling or customer service experience is a plus
Would you like this tailored for a sales process, a customer support role, or a telecalling script sample?
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹14,000.00 per month
Schedule:
- Morning shift
Work Location: Remote