Profile/Role
Service Desk Executive/Remore Support
Level
L1
Communication
Good (Verbal/Written)
Email
Email Writing skills
Experience Range
2 -3 Years
Required Skills Set
Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident requerst, Call Priority P1, P2, P3 & P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN
Qualification
Graduation
Certification
Any Technical Certificate (e.g. Hardware Networking Course, Computer course)
Technical Question
What is BSOD/Blue Dump error and what can you do with error code?
If system restarting again and again then what is the reason?
If system running slow then how will you improve the performance of system?
What is DHCP? What is DORA process?
Classification between IPv4 and IPv6
What is the difference between Static IP and Dyanimic IP?
What is public IP and private IP?
How will you arrange meeting on Teams or Google meet?
How will you join a system in to the domain?
What is user profile in windows?
What is the local printer and Network printer.
Which file is responsible for printing in windows?
What is the PST and OST?
How will you repair PST?
What is the PST size limit as per microsoft if you are using office 2013?
What are the SR (service request) & Inc R (Incident request)?
What is your understanding on SLA?
What is your understanding on escalation matrix?