1. Telecalling Responsibilities:
Lead Generation & Follow-up:
Call prospective students/parents from enquiry databases, walk-ins, website leads, and social media leads.
Explain the institute’s courses, schedules, and fee structure.
Maintain and update lead status in CRM or Excel.
Enquiry Handling:
Answer incoming calls and address queries about NEET/IIT-JEE programs.
Provide accurate information on admission process, scholarship tests, and batch timings.
Follow-up Calls:
Regularly follow up with interested leads until admission is confirmed.
Remind students/parents about counseling sessions, demo classes, or admission deadlines.
Event & Campaign Promotion:
Call and invite leads to attend open-house sessions, mock tests, or scholarship exams.
2. Counseling Responsibilities:
Walk-in & Appointment Counseling:
Greet students/parents visiting the institute and understand their academic background, goals, and concerns.
Recommend suitable courses:(foundation, crash course, regular batch) based on student needs.
Course Guidance:
Explain syllabus coverage, teaching methodology, faculty profiles, and academic support systems.
Provide details about hostel/transport facilities if available.
Admission Process:
Assist students in filling admission forms, arranging documents, and completing the fee payment process.
Coordinate with accounts and administration for smooth onboarding.
Student Retention Support:
Address concerns from existing students/parents to prevent dropouts.
Coordinate with academic heads to resolve issues related to teaching, schedule, or performance.
3. Administrative & Reporting:
Maintain call logs, admission records, and follow-up trackers.
Submit daily/weekly reports on leads handled, conversions, and pending follow-ups.
Work with the marketing team to share feedback on lead quality and campaign performance.
4. Skills Required:
Strong communication in English and local language.
Knowledge of NEET/IIT-JEE exam patterns and importance.
Basic computer skills (MS Excel, Google Sheets, CRM).
Persuasive and empathetic counseling approach.
Job Type: Full-time
Pay: ₹200,000.00 - ₹300,000.00 per year
Work Location: In person
Expected Start Date: 25/08/2025