Roles and Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Answer queries related to hospital services, appointments, doctors' availability, etc.
- Schedule, confirm, and reschedule patient appointments.
- Provide accurate information about treatments, departments, insurance coverage, etc.
- Follow up with patients for appointment reminders, feedback, and service inquiries.
- Maintain patient records and update databases accurately.
- Coordinate with hospital departments for seamless communication and support.
- Escalate unresolved queries to the appropriate departments.
- Ensure high levels of customer satisfaction by delivering a compassionate and helpful approach.
Requirements:
- Minimum 1 year of telecalling experience, preferably in a hospital or healthcare setup.
- Ability to handle patient data with confidentiality and sensitivity.
- Female Candidate Preference.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift