Join the implementation team that enables merchants for Credit Card transaction processing with Chase technology through expert technical implementation.
As a Technical Implementation Manager II within Client Onboarding and Service, you will consult with merchants to enable Credit Card transaction processing using Chase technology. You will manage the holistic implementation process, including advanced consulting and technical design discussions, and guide clients through integration testing. This role focuses on implementations with the Merchant Services Core and Integrator client-base, leveraging advanced knowledge of the credit card processing industry.
Job Responsibilities:
- Act as the primary technical resource for the Merchant Services Core and Integrator client-base.
- Advise clients on supported connectivity options, protocols, formats, and product functionality.
- Complete integration testing requirements and manage the interactive process of results/fixes.
- Direct successful conversions of products and services from a technical perspective.
- Represent Technical Implementations on internal project teams for new product development.
- Train and provide direction to employees on testing processes.
- Lead advanced consultation discussions and recommend complex merchant products and solutions.
Required Qualifications, Skills, and Capabilities:
- Minimum 8 years of experience in a technical role within the credit card payment processing industry.
- Minimum 4 years of connectivity knowledge (MPLS, VPN, Internet) and protocol knowledge (TCP/IP, S-FTP, HTTPS).
- Experience diagnosing highly complex issues in applications, data messages, and network connectivity.
- Professional demeanor and polished communication skills for customer interactions and escalations.
Preferred Qualifications, Skills, and Capabilities:
- Level 3 Acquirer/Host Level end-to-end certification experience.
- EMV Card Brand certification experience using tools like Brand Test Tool or ICC.
- Bachelor's degree in Computer Science or related field.
- Highly motivated with the drive to learn new skills and collaborate with technical and non-technical partners.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.