Job Summary
The SPE-Performing Servicing role involves managing and optimizing servicing processes with a focus on MS Excel proficiency. The candidate will work from the office during night shifts ensuring efficient fund processing and mortgage loan servicing. This position requires a minimum of 2 years and a maximum of 4 years of relevant experience.
Responsibilities
- Manage servicing processes to ensure efficient operations and compliance with company standards.
- Utilize MS Excel to analyze data and generate reports that support decision-making processes.
- Collaborate with team members to streamline fund processing and mortgage loan servicing tasks.
- Ensure accurate and timely processing of claims and foreclosure files to minimize risks and enhance service quality.
- Monitor servicing activities to identify areas for improvement and implement solutions that enhance productivity.
- Provide support in resolving complex servicing issues ensuring customer satisfaction and retention.
- Develop and maintain documentation of servicing procedures to ensure consistency and accuracy.
- Coordinate with cross-functional teams to align servicing activities with broader organizational goals.
- Implement best practices in servicing operations to drive efficiency and effectiveness.
- Conduct regular audits of servicing processes to ensure compliance with regulatory requirements.
- Facilitate training sessions for team members to enhance their skills and knowledge in servicing operations.
- Evaluate servicing performance metrics to identify trends and opportunities for improvement.
- Contribute to the development of strategies that enhance the companys impact on society through improved servicing operations.
Qualifications
- Demonstrate proficiency in MS Excel for data analysis and reporting.
- Possess experience in fund processing and mortgage loan servicing as a nice to have skill.
- Exhibit strong problem-solving skills to address servicing challenges effectively.
- Show ability to work collaboratively in a team-oriented environment.
- Display excellent communication skills to interact with stakeholders and team members.
- Have attention to detail to ensure accuracy in servicing processes.
- Maintain adaptability to work night shifts and meet the demands of the role.
Certifications Required
- Microsoft Office Specialist: Excel Certification