- Ensure all customers vehicles are completed for delivery at the time promised.
- Analyse repeat jobs (internal and customers reported) and implement countermeasures for improvement.
- Monitor job quality through quality control inspections, reports and complaints (PSF/General).
- Ensure continued dealership profitability through correct loading of the workshop, based on service capacity and manpower productivity.
- Submit timely and accurate warranty claims in line with the warranty policies and procedures.
- Organize camps/customer meets to enhance customer satisfaction.
- Ensure that the workshop operation meets the requirements of the local environmental authorities.
- Understand and implement all MSIL warranty policies and procedure manual and other policies.
- Reconcile warranty payments against the warranty ledger and monitor goodwill warranty cases.
- Training of the workshop staff as per requirement.
Qualification: Diploma/Degree in Automobile/Mechanical Engineering
Experience: Min 4 years in the same field
Salary: Up to 35000
Job Type: Full-time
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 4 years (Preferred)