Senior Service Delivery Manager

WE’RE HIRING AS A SENIOR SERVICE DELIVERY MANAGER AT INDIA!

Excis is a global IT support leader globally, driven by innovation and collaboration.

We are looking to recruit a fulltime Service Delivery Manager to join our AMS/LATAM team to look after our large global clients.

• Client & Service Management: Oversee multiple client accounts, ensuring adherence to KPIs, SLAs, and quality standards; lead regular client and business review meetings, including quarterly operational reviews.
  
• Team & Resource Coordination: Manage global internal engineering teams and third-party suppliers; handle engineer schedules, timesheets, and leave requests while supporting recruitment efforts.
  
• Operational Excellence: Drive consistent, high-quality service delivery; act as the primary liaison between clients, engineers, and Excis teams, and champion a positive, solutions-focused culture.
  
• Financial Oversight: Ensure project profitability through effective forecasting, budgeting, and revenue growth strategies; provide accurate monthly billing inputs to Finance.
  
• Leadership & Strategy: Promote service excellence within your region and contribute to the long-term strategic delivery goals of the AMS/LATAM team
  
• Additional Duties: Support executive leadership, act as backup to the Region Manager, manage escalations, lead team meetings and training, mentor staff, and assist with regional financials.
  

Requirements

What you need

• University degree, diploma, or equivalent experience in a similar role
  
• 5–10 years of experience in IT Project Management and Service Delivery across medium to large projects
  
• ITIL and Project Management certifications are highly desirable
  
• Proven ability to manage global projects in an agile environment with a strong delivery focus
  
• Proficient in MS Word, Excel, PowerPoint, MS Project, with excellent time management skills.
  

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in INDIA!