Role Overview:
We are seeking a Customer Support Executive who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and customer-obsessed.
Customer Support Responsibilities:
- Handle inbound and outbound calls to assist customers with queries and service requests.
- Respond to WhatsApp, chat, and email inquiries professionally and promptly.
- Provide appointment scheduling and booking support.
- Ensure high customer satisfaction by resolving issues effectively.
- Escalate unresolved queries to relevant internal teams when needed.
Administrative Support Responsibilities:
- Update and maintain customer records in CRM/database systems.
- Manage emails and coordinate follow-ups with customers and internal stakeholders.
- Assist customers using Google Maps or similar tools for location-based queries.
- Support general office tasks including documentation and coordination.
Requirements:
- Minimum 1 year of experience in customer service, call center, or a related role.
- Fluent spoken and written English with no MTI (Mother Tongue Influence).
- Strong problem-solving and conflict-resolution abilities.
- Comfortable with tools like CRM software, Google Sheets, email platforms, etc.
- Ability to multitask and work efficiently in a fast-paced office environment.
- Strong attention to detail and a customer-first mindset.
- Open to working from Mohali office and in UK/US rotational shifts.
Preferred Qualifications:
- Experience supporting international customers (especially UK/US clients).
- Familiarity with tools like WhatsApp Business, online booking systems, ticketing platforms.
- Background in medical services, hospitality, or other customer-facing roles.
Job Type: Full-time
Pay: Up to ₹360,000.00 per year
Schedule:
- Rotational shift
Language:
- English (Required)
- Hindi (Preferred)
Location:
- Mohali, Punjab (Preferred)
Work Location: In person
Speak with the employer
+91 8264039946