Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Interactive Brokers seeks a triage analyst to join the Security and Fraud Prevention (SFP) Team in our Mumbai, India office. The SFP team serves as the primary investigatory unit for security and fraud concerns, enforcing protocols for secure logins and verification and identifying global fraud patterns.
As a Triage Analyst, you will be the frontline defense for our SFP team, performing initial assessments of security incidents and determining appropriate escalation paths. You'll play a vital role in our workflow by evaluating potential threats, prioritizing cases based on risk and urgency, and ensuring efficient allocation of our specialized resources. Your contribution will directly support our mission of protecting both client accounts and the firm. In this fast-paced role, you will review and analyze all fraud escalations from multiple channels, ensure proper documentation, and assign cases based on risk priority. This position requires exceptional organizational skills, fraud risk assessment capabilities, and the ability to identify emerging patterns and unusual activities.
Responsibilities:
- Serve as the initial point of review for all escalations received by the SFP team across internal and external channels.
- Perform initial assessment of escalations to determine severity, urgency, and potential fraud impact using a risk-based approach.
- Create and manage JIRA tickets for each case, ensuring comprehensive documentation to ensure staff have complete and actionable information.
- Identify and highlight emerging trends, unique cases, and anomalies to SFP management.
- Prepare regular reports on case volumes, risk categories, and emerging threats.
- Ability to collaborate with cross-functional teams to ensure appropriate response to high-risk situations.
- Maintain high accuracy and efficiency while processing a high volume of escalations.
- Participate in the development and refinement of triage workflows and protocols.
Qualifications and Experience:
- 2+ years' experience in financial services, compliance, KYC or fraud prevention roles.
- Professional fluency in English.
- Ability to follow established protocols while exercising appropriate judgment
- Experience with case management systems, preferably JIRA
- Exceptional documentation skills with attention to detail
- Excellent time management skills with the ability to work efficiently under pressure
- Exceptional written and verbal communication skills
Required Skills:
- Analytical approach to problem-solving.
- Organized, practical, good attention to detail.
- Excellent communication (spoken and written) and interpersonal skills
- Ability to learn and adapt to new information and technology platforms
- Prior experience in a triage or incident response role
Company Benefits & Perks:
- Competitive salary package.
- Performance-based annual bonus (cash and stocks).
- Hybrid working model (3 days office/week).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company-paid snacks.
- Hardship/shift allowance with company-provided pickup & drop facility*
- Attractive employee referral bonus.
- Frequent company-sponsored team-building events and outings.
* Depending upon the shifts.
**The benefits package is subject to change at the management's discretion.