Roles and Responsibilities:
1. Lead-to-Order Process Management
o Manage the entire lead-to-order process, including inquiries, quotations, order
registration, and fulfillment.
o Investigate and identify required parts, ensuring accurate pricing and availability
using ERP systems.
o Coordinate with Purchase department for purchase orders and timely deliveries.
2. Strong Customer Interaction and Support
o Respond to customer inquiries and provide after-sales support promptly.
o Handle sales inquiries and orders via phone, email, or other communication
channels, ensuring accuracy in pricing, discounts, and product details.
o Maintain customer relationships by addressing complaints and ensuring customer
satisfaction.
3. Quotations and Upselling
o Prepare quotations, proforma invoices, and offers based on customer requirements.
o Proactively identify and capture upselling opportunities to maximize revenue.
4. Order Management and Coordination
o Track order processing and coordinate with the production and dispatch teams to
ensure timely deliveries.
o Monitor open quotes and follow up with customers and sales teams to convert
opportunities into orders.
o Prepare material dispatch instructions and track dispatches until receipt by the
client.
5. Sales Administration
o Maintain accurate sales records, including pending dispatch reports and month-end
sales data.
JOB DESCRIPTION
o Collaborate with the sales manager in preparing presentations and discussing
innovative strategies to achieve sales goals.
o Monitor and organize inventory effectively.
6. ERP Utilization
o Use ERP tool to maintain customer, contact, and equipment details.
7. Payment and Credit Control
o Follow up on outstanding payments, credit control, and payment reconciliation with
accounts.
o Ensure compliance with company payment policies.
8. Collaboration and Coordination
o Support senior management by completing orders and updating customers on delays
or delivery dates.
o Coordinate with internal teams, such as production, to meet customer requirements
effectively.
9. Reporting and Analysis
o Prepare weekly and monthly reports, including pending dispatch and sales
performance reports.
o Analyze sales data to recommend improvements in processes and strategies.
10. Training and Innovation
o Collaborate on innovative ideas to improve customer satisfaction and operational
efficiency.
o Provide backend support to sales engineers and facilitate internal training as needed.
Required Skills and Qualifications:- added advantage
Strong experience in sales coordination, preferably in technical products like PHE.
Proficiency in ERP and CRM systems.
Excellent communication and customer service skills.
Attention to detail and ability to handle multiple tasks.
Experience in payment follow-ups and reconciliation.
Basic understanding of technical specifications and equipment, especially related to PHE.
Job Type: Full-time
Pay: ₹10,062.06 - ₹29,159.56 per month
Schedule:
- Day shift
Experience:
- Customer relationship management: 4 years (Preferred)
Work Location: In person
Application Deadline: 06/07/2025
Expected Start Date: 15/07/2025