Bob description
Job Title: Reservation Executive -Female
Location: Central Reservation Office – Vythiri, Wayanad
Properties Covered: Flora Vythiri Resort (Wayanad) & Flora Misty Falls (Athirappilly)
About the Role:
Flora Hospitality Group is seeking a dedicated and experienced Reservation Executive to join our Central Reservation Office in Vythiri, Wayanad. The selected candidate will handle reservations for both Flora Vythiri Resort and Flora Misty Falls – Athirappilly, ensuring smooth operations and exceptional guest service.
The ideal candidate should have at least 1 year of experience in hotel reservations and will report directly to the Reservation Manager.
Key Responsibilities:
- Promptly and accurately handle all reservation requests via phone, email, or online channels.
- Maintain the reservation system with updated rates, validity dates, availability status, and guest messages.
- Review daily no-shows and report to the Guest Service Manager for necessary action and follow-up.
- Ensure all reservations in the PMS are current and correctly entered.
- Verify reservation details for repeat guests to facilitate seamless check-ins.
- Monitor occupancy forecasts and update stop-sell dates in the PMS, coordinating with Guest Service and Sales.
- Manage group bookings: create group masters, update rooming lists, and coordinate with departments for special requirements.
- Reconfirm all arrivals one day prior and ensure Front Desk has complete guest information by the evening before arrival.
- Maintain accurate guest history profiles, particularly for repeat guests, and flag any inconsistencies.
- Monitor and optimize allotment usage; avoid overselling and generate periodic allotment statistics.
- Apply sound yield management practices aligned with Flora’s revenue strategies.
- Assist with rate setup and ensure accuracy in the rate manual and computer system.
- Coordinate with the Director of Sales (DOS) and Sales team to share market feedback and lead referrals.
- Ensure strong, open communication between Reservations and Guest Service teams.
- Complete daily administrative tasks including correspondence, reporting, and filing.
- Adhere to emergency communication protocols and support monthly data archiving of reservations.
- Train and mentor team members to uphold Flora’s reservation standards and customer service excellence.
- Perform additional tasks as assigned by the Reservation Manager.
Qualifications & Experience:
- Minimum 1 year of hands-on experience in hotel reservation systems (e.g., IDS, Opera, WINHMS etc.)
- Good understanding of property management systems and yield management.
- Strong communication and interpersonal skills.
- Organized, detail-oriented, and capable of multitasking.
- Familiarity with the hospitality industry, preferably in resort operations, is an advantage.
How to apply :
If you are passionate about hospitality and eager to grow with a dynamic hotel group, we would love to hear from you !
Please send your updated resume to vinesh.manakkat@florahospitality.com
or apply via WhatsApp at +91 62355 93000.
Job Types: Full-time, Permanent
Pay: 22,000.00 - 25,000.00 per month
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
Application Deadline: 31/08/2025
Expected Start Date: 01/09/2025