Drive client engagement initiatives to improve satisfaction, loyalty, and retention through periodic check-ins, updates, and relationship nurturing. Feedback Loop: Collect feedback from clients to improve services and share insights with internal teams for continuous improvement. Reporting and DocuJob Summary: We are looking for a proactive and client-focused Relationship Manager to build, maintain and grow strong relationships with our clients. The ideal candidate will be responsible for onboarding new clients, nurturing long-term partnerships, coordinating project requirements, and identifying upselling opportunities. This role requires excellent communication, coordination and relationship management skills.
Key Responsibilities (KRAs):
Client Relationship Management: Build and maintain strong, long-lasting client relationships by acting as the primary point of contact for all account-related matters.
Client Onboarding: Ensure seamless onboarding of new clients by understanding their needs, aligning expectations, and coordinating internal setup processes.
Project Coordination: Understand and gather project requirements from clients and communicate them effectively to internal teams (tech/design/operations) to ensure smooth delivery.
Upselling and Cross-selling: Identify opportunities to upsell additional services or solutions to existing clients, helping to increase account value and overall customer satisfaction.
Client Retention & Engagement:
Job Type: Full-time
Pay: ₹11,736.17 - ₹40,000.00 per month
Schedule:
- Day shift
Language:
- English (Required)
Work Location: In person
Speak with the employer
+91 7009915417