Job description
Ø To develop relationships with patients and their family members to provide maximum personalized patient service.
Ø To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the Job description
Ø To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction
Ø To interact with the outpatients and inpatient to help our during complaints / grievances.
Ø To display a high degree of professionalism and integrity as befitting a member of the management.
Ø Must ensure that all personnel are kept well informed of department objectives and policies
Ø The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.
Ø To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.
Ø To support and participate in programs related to orientation of new employee.
Ø Manage all administrative duties as specified by the Company.
Ø To work on time specific standards and implement the same within a period of 3 months.
Ø To ensure that customer (in/out patient) satisfaction level is more than 95% in the specified areas.
Ø To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.
Ø To guide the patients to the respective consultation suite / investigation area / office and handover the responsibility to the concerned area executive / incharge for further follow-up of the patient.
Ø To ensure smooth functioning in the main reception/registration counter/admission counter.
Ø To streamline patient’s flow at the main reception during morning hours.
Ø To interact with all the outpatients and to help out during complaints/grievances.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Rotational shift
- Weekend availability
Ability to commute/relocate:
- Royapettah, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person