Job Title: Process/Product Trainer – BPO Industry
Experience: 1–2 Years
Location: Sector 18, Gurgaon
Industry: BPO / KPO / Customer Support
Employment Type: Full-Time
Job Summary:
We are seeking a motivated and energetic Process/Product Trainer with 1–2 years of experience in the BPO industry. The ideal candidate will be responsible for training new and existing employees on client processes, product knowledge, soft skills, and system navigation to ensure service excellence and adherence to quality standards.
Key Responsibilities:
- Deliver engaging and effective product and process training to new hires and tenured staff.
- Create, update, and maintain training content, manuals, SOPs, and knowledge bases.
- Facilitate onboarding sessions, including company orientation and client-specific modules.
- Collaborate with operations and quality teams to identify training needs and performance gaps.
- Conduct refresher training and floor support interventions based on process updates or performance trends.
- Measure training effectiveness through assessments, feedback, and post-training evaluations.
- Maintain training reports, attendance, and trainee performance records.
- Support continuous improvement by gathering trainee feedback and refining training strategies.
Key Skills & Competencies:
- Strong knowledge of BPO operations and client handling processes.
- Excellent communication, facilitation, and presentation skills.
- Ability to tailor content and delivery based on audience profile.
- Strong interpersonal skills and stakeholder management.
- Proficiency in MS Office (Word, Excel, PowerPoint) and training delivery tools (e.g., LMS, Zoom, Teams).
- Ability to multitask and manage training schedules independently.
Qualifications:
- Graduate in any stream.
- 1–2 years of experience as a trainer in a BPO setup (voice/non-voice process).
- Experience in customer service, telecom, finance, or technical support processes is an added advantage.
Job Types: Full-time, Permanent
Pay: ₹27,000.00 - ₹33,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Work Location: In person
Speak with the employer
+91 9810125019